I vaguely remember the first time I heard about the grocery shopping and delivery service, Peapod. I was working full-time, really didn’t like having to shop after work or on busy weekends, and thought it would be an excellent way to help save time and money. The Peapod truck, like the UPS and FedEx trucks, was already a fixture on our street.
Several years later, when I had two children and was working part-time, one of my friends who was in a similar position, mentioned that she was using this service. There was a big promotion and lots of money and time to be saved. She LOVED it! It seemed like the perfect solution to my biggest conundrum at the time, which was…how can I avoid bundling up these two babies, listening to them cry and whine, and figure out how to choose (somewhat) healthy foods and save money? All I had to do with this service was “point and click” and our weekly grocery list would be delivered right to our front door. It seemed like a win-win for our family.
Later that week, when I was at my mom’s house and mentioned that I was considering this service, she responded, “Well, I can definitely see the benefits, but it’s just another way for people to stop leaving their homes and connecting.”
While I often dismissed many of my mother’s comments, this one stuck with me. That, and I never seemed organized enough to get a full grocery list together for an order, so I just continued on with my one, two or three weekly trips to the grocery store.
About five years ago, in a new town with three kids and a terrible winter that never seemed to end, I was pushing the grocery cart around the store with two screaming kids who kept begging for everything on the shelves. Money was extremely tight at the time and we had to stick to our list – there was NO negotiating and the crying and whining would not stop. I remember feeling so embarrassed about how my kids (and I!) were behaving and wanted to get out of the store as quickly as possible. Of course, all of the lines were taking forever. As I tried to negotiate my way into the shortest line, I passed a woman who was holding a scanner in one hand and pushing her shopping cart with neatly organized bags with the other. She picked up a jar of sauce, scanned it and placed it in one of her bags. I stopped her to see what she was doing. She explained that she was using the store’s scanner, which meant she could scan her items, bag her groceries as she went along, and then she avoided the lines by going to the self-checkout. She said it cut her shopping trips by at least 10-15 minutes.
I started using the scanner on our very next visit.
Not only was the shopping quicker, but I could view the prices of everything immediately and my “helpers” loved scanning the items. When the store introduced the online deli feature a year or two later, it streamlined the process even more. I was becoming a more effective, money-saving consumer. I was in and out in 25 minutes or less – it was great!
Then, one morning during one of those shopping trips, the scanner broke while I was checking out. One of the cashiers came over, voided my transaction and said I would have to take all of my groceries, which were already bagged to the “regular” line. I’m embarrassed to even admit how I annoyed I was while waiting in the long line to have the items re-scanned and re-bagged. When it was my turn, the cashier greeted me with a huge smile, apologized for the “scanner inconvenience” and asked me how my day was going. The bagger asked if I wanted her to throw away all the garbage (i.e., old receipts, legos and goldfish) that had accumulated in my recycleable bags over the years. It was nice to be helped and I realized with surprise that it was the first time that I had spoken with someone other than my family all morning. It was the quickest conversation, but I thanked her for asking how I was doing and told her that I had forgotten how nice it was to chat in the check-out line. These scanners were great for convenience, but I was slowly losing connections with others.
My mom was right.
Now, while I admit that I have not given up the scanner or the deli kiosk, I do try to interact with at least one person (either someone who works there or another customer) during each visit. This week, I made an effort to smile at others and greet them. And yes, I know I look a little crazy. However, I was pleasantly surprised that EVERY SINGLE PERSON returned my smile.
And, when I said, “Good Morning. How are you?” to a well-dressed, adorable elderly lady in one of the aisles, she looked up surprised, stopped pushing her cart, and responded with a beautiful smile, “I’m fine, thank you. How are you?”.
We should never forget how much we need each other.
#60. Wrote a letter of encouragement to a friend.
#59. Participated in several volunteer opportunities at children’s school.
#58. Bought some special treats for our pup, Jane and our hamster, Mr. Gus Whiskers.
#57. Smiled and greeted several people at Stop and Shop (RAK of the Week).
#56. Returned a random shopping cart back into the store.